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Order Fulfillment/Shipping Info

Tech-Wall Inc DBA acousticalwallfabric.com makes every attempt to fill all orders in a timely manner, usually within 1-5 business days. However, sometimes due to circumstances beyond our control, or during high ordering periods an order may be delayed or back ordered.  If a delay or back order occurs, you will receive notification via e-mail or phone. Back orders in most cases will ship no later than 6-8 weeks after receiving customer purchase orders. Please note that on all orders shipped to destinations outside of the United States the receiver is responsible for any taxes, duties and fees incurred.

*All orders shipping to an address located in the United States, will be processed/shipped Common Carrier via United States Postal Service ( USPS), United Parcel Service (UPS) and/or Federal express (Fed Ex).*

*Please Inspect the Shipment Imediately*

Tech-Wall Inc DBA acousticalwallfabric.com tries to ensure that your shipment is delivered to the highest standards of quality.  In the event that an error or damage occurs, the following procedure must be followed:

Damages/Loss

Any damage or loss incurred in transit is the responsibility of the carrier.

For UPS and Fed Ex shipments (and all other small package deliveries)

1.        Notify Tech-Wall Inc DBA acousticalwallfabric.com within 5 business days of receipt.

2.        Retain the merchandise AND packing material for inspection by the carrier. Take photos of damage if possible.

For Common Carrier (truck) shipments

1.        Notify Tech-Wall Inc DBA acousticalwallfabric.com within 5 business days of receipt.

2.        Retain the merchandise AND packing material for inspection by the carrier. Take photos of damage if possible.

3.        For common carrier claims, the carrier requires the recipient of the merchandise to file claims and receive reimbursement.

Returned Goods

Do not return any merchandise for any reason without first calling our Customer Service Department.  All unauthorized returns may be refused at our dock.  Stock items ordered in error may be returned (freight prepaid) for credit within 30 days less a 27% restocking charge, however, cut material is subject to a 40% restocking charge.  Returns over 30 days from invoice date will not be accepted.  Please have your shipping order number and date of delivery on hand when calling.  Return-Policy

 

Tech-Wall Inc. DBA acousticalwallfabric.com
4564 Telephone Rd, Suite 802.
Ventura, CA 93003.
United States of America

805-642-7600 fax 805-642-0330

Tech-Wall Inc. is a US based limited liability company (LLC) that is headquartered in Ventura, CA 93003.United States of America Tech-Wall inc. DBA Acoustical Wall Fabric.com 4564 Telephone Rd, Suite 802.Ventura, CA 93003. USA. web: info@tech-wall.com phone: (805)-642-7600 fax: (805)-642-0330